Field Service Technician

Reporting to the Customer Care Manager, the successful candidate will deliver both telephone support from RMT as well as hands-on support at customer sites across North America. The field service technician will contribute to the delivery of Customer Care services to our customers and help foster long-term profitable relationships with our customers. Functions performed include the following:

  • Provide 24/7 telephone support for existing customers
  • Provide training on systems purchased by RMT customers
  • Provide mechanical/electrical solutions for our customers through system troubleshooting & diagnostics
  • Deliver hands-on support and service at customer site on short notice

Extensive travel is a requirement for this position.

The ideal candidate will have the following qualifications

  • Electrical/Electronic Technologist or Licensed Industrial Electrician with five years' experience working in the automation/robotics field.
  • Strong customer focus and the ability to relate well to customer needs. Experience in a customer service environment would be an asset.
  • Knowledge of basic robot operations, including mechanical, electrical, and software interfacing in an industrial environment
  • Ability to read mechanical/electrical/electronic drawings and a strong mechanical aptitude.
  • Ability to use software diagnostic tools and basic computer skills
  • Experience building, troubleshooting and servicing Autonomous Mobile Robots would be an asset.

Submit you resume electronically to:

We would like to thank all those who apply, however only applicants being considered for an interview will be contacted.