On-Site Service Representative - Vancouver, Canada

Two Positions Available

Overview:

Under the direction of the Customer Care Manager or designate, this position is responsible:

  • For all aspects of on-site support representing RMT in supporting both production and preventative maintenance activities for customer
  • To provide technical leadership to customer with the mechanical and electrical skills and training necessary to service complex, integrated robotic systems.
  • To support all facets of technical customer service and support - telephone and customer-site servicing and repair
  • For implementing solutions that add value to customer and to RMT

Focus:

  • Handle all customer inquiries and questions (FAQ's), field service/equipment monitoring, and perform customer-site preventive maintenance, repair and installation
  • Provide emergency support to customer through system troubleshooting & diagnostics
  • Develop and carry out preventative maintenance programs to ensure proper machine performance and keeping required maintenance records
  • Ensure all reports are completed in a timely fashion and customer receives prompt follow-up and reporting
  • Manage on-site spare parts inventory on customer's behalf
  • Coordinate continuous improvement initiatives by developing best practices to ensure effective field service and contract execution
  • Work closely with RMT's Engineering, Production and Integration teams, providing feedback to ensure opportunities for system improvements are recognized and actioned upon in a professional and timely fashion
  • Any other related activities in customer technical support, always taking ownership and responsibility for solving customer issues

Troubleshooting and Service Duties:

  • Test/diagnose and observe electrical, electronic and mechanical components and systems using testing and measuring instruments
  • Diagnose/troubleshoot, repair and replace electric, electro-mechanical and mechanical equipment, always ensuring that repaired apparatus are tested to ensure optimal performance
  • Troubleshoot, maintain and repair industrial, electrical and electronic control systems and other mechanical related devices
  • Read and interpret drawings, blueprints, schematics to determine layout of industrial electrical and mechanical equipment / machine installations

Qualifications:

  • Licensed Electrician and/or Millwright with a minimum 5 years experience in automation / robotics and strong mechanical aptitude - material handling, palletizing, conveyor systems experience an asset
  • Strong customer focus with the ability to relate well to customer needs - strong interpersonal, leadership, and organizational skills
  • Knowledge of basic robot operations, including mechanical, electrical, and software interfacing in an industrial environment
  • Ability to use software diagnostic tools
  • PC literate with emphasis on Microsoft Suite products.
  • Strong technical and mechanical aptitude
  • Ability to multi-task with strong time management and organizational skills
  • Ability to read mechanical/electrical drawings and possess assembly and maintenance skills